Licensor: Kenso Software Sp. z o.o., a company registered in Poland at
Podwisłocze 27 / 20, 35-309 Rzeszów, Polska, KRS 0000897125, NIP 8133859240
Version: 1.0 — August 1, 2026
In this Agreement, "Kenso Software", "we" and "us" all mean Kenso Software Sp. z o.o.
This Agreement covers every commercial Grafana plugin licensed from Kenso Software. "Software" means the commercial plugin or plugins you have licensed from us, together with their updates and documentation. Your subscription or order form identifies which plugins those are, and on what plan.
This Agreement is between you (or the organisation you represent) and Kenso Software. You accept it by installing the Software, starting a trial, or subscribing. If you do not accept it, do not use the Software.
Our plugins are sold through the Grafana plugin marketplace. Grafana Labs is the reseller and handles billing; Kenso Software provides the Software, its updates, and its support. Your use of Grafana itself is covered by your separate agreement with Grafana Labs.
While your subscription is active and you comply with this Agreement, you may install and use the Software for your own internal business purposes, within the scope of the plan you purchased, and make copies as needed for backup and deployment.
Your plan — whether it is priced per active user or per plugin, and any quantity limits — is recorded in your Grafana subscription or order form. If your usage grows beyond your plan, upgrade it. Licensing one plugin gives you no rights to any other.
You may let your affiliates and contractors use the Software for your benefit, provided they follow this Agreement and do not use it for their own.
We keep all rights not expressly granted here. The Software is licensed, not sold.
You may trial a plugin free for the period published in the marketplace (currently 14 days), with full functionality, including in production. The trial ends automatically unless you subscribe. Trials are provided as-is, with no warranty or support commitment, and are limited to one per plugin per organisation.
You may not:
When your license ends — a trial expires, you cancel, your term runs out, or we terminate it — you must stop using the Software and remove it.
Within 30 days you must uninstall it from every Grafana instance and delete all copies, including any in container images, backups, and deployment pipelines. If we ask, confirm in writing that you have done so.
Using the Software after your license ends is both a breach of this Agreement and copyright infringement, and we may charge you our list price for that period.
Your dashboards, data, and anything you exported remain yours.
The Software and all intellectual property in it belong to Kenso Software. Publishing related code under an open-source license elsewhere gives you no rights in the Software.
Our plugins include third-party open-source libraries, licensed under their own terms and listed in the third-party notices distributed with each plugin.
"Grafana" is a trademark of Raintank, Inc. dba Grafana Labs, which resells but does not own, develop, endorse, or warrant the Software.
Our plugins visualize and analyse data you supply. Their output is only as good as that data and the settings you choose — including any statistical method, control limit, threshold, or rule you configure. You are responsible for choosing appropriate methods and for checking results before acting on them.
Do not rely on the Software as the sole basis for releasing or rejecting product, for patient care, or for any safety-critical decision. Our plugins are not validated systems, and we make no claim that they satisfy FDA 21 CFR Part 11, EU GMP Annex 11, ISO 9001, ISO 13485, or IATF 16949. If you use one in a regulated process, qualification and validation are your responsibility.
The Software runs inside your Grafana — in your browser, and, where a plugin includes a backend component, on your own Grafana server. It does not send your data to Kenso Software or anyone else. We have no access to it.
Where a plugin connects to a system you configure, data moves between your Grafana and that system under your control, subject to that provider's terms.
We do process your business contact and subscription details to administer your license and provide support — see permissions. When you send us diagnostic material for support, please keep personal and confidential data out of it wherever you can.
While your subscription is active, we provide updates as we release them and commercially reasonable support at support@kensobi.com. Support covers reproducible defects in the current and previous minor version, and questions about using the Software. It does not cover data modelling, dashboard design, statistical or domain consulting, or custom development, which we can quote separately.
Raise support requests with us, not through Grafana.
Support excludes problems caused by modifications, unsupported configurations, or other software. Each plugin states its minimum Grafana version in its documentation, and we support the versions listed there.
We may change features between versions, but during a paid term we will not materially remove core documented functionality without offering an equivalent or a pro-rata refund.
Grafana Labs bills you, collects tax, and handles refunds under its own terms. Cloud subscriptions run month to month and you can cancel at any time in-product; your license ends when the current period does. Purchasing requires a paid Grafana Cloud tier.
Where this Agreement provides a refund, we will authorise it and Grafana will issue it. We may change our published prices; for monthly subscriptions a change applies from your next period, and you can cancel if you do not accept it.
We warrant that for 90 days the Software will work substantially as described in its documentation, and that we have the right to license it to you.
If it does not, tell us with enough detail to reproduce the problem, and we will fix it, replace it, or — if neither is practical — end the license and refund the fees for the current term. That is your only remedy for a defect. This warranty does not apply where the problem comes from modifications, unsupported configurations, other software, or the data and parameters you supplied.
Otherwise the Software is provided "as is". To the fullest extent the law allows, we exclude all other warranties and conditions of any kind — express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, performance, statistical validity, and regulatory compliance. We do not warrant that the Software will be secure, timely, or uninterrupted, that it will be free of errors or defects, or that any error or defect will be corrected.
Your remedy if someone claims the Software infringes their rights is in Section 13. Nothing here removes rights you have under law that cannot be excluded.
Neither of us — nor our respective affiliates, employees, or suppliers — is liable for indirect or consequential loss, or for lost profits, revenue, production, goodwill, or data, or for scrap, rework, recall, or regulatory penalties, even if told such loss was possible.
Our total liability under this Agreement is capped at the fees you paid for the affected plugin in the 12 months before the claim.
These limits apply however a claim is framed — in contract, warranty, tort, negligence, strict liability, or otherwise — and they continue to apply even if a remedy in this Agreement fails of its essential purpose. Both of us accept that our pricing reflects them.
They do not apply to death or personal injury caused by negligence, to fraud or wilful misconduct, to your obligation to pay, to the indemnity in Section 13, to your breach of Sections 4, 5, or 6, or to anything that cannot be limited by law.
If someone claims the Software infringes their copyright, trademark, trade secret, or patent, we will defend you and pay the damages awarded or agreed, provided you tell us promptly, let us run the defence, and cooperate.
We may instead obtain the right for you to keep using it, change it so it no longer infringes, or end the license and refund the unused portion of your term.
This does not apply where the claim arises from your modifications, from combining the Software with something we did not supply, or from use outside this Agreement. This section is our entire liability for infringement claims.
This Agreement runs for as long as your subscription does. Where you license more than one plugin, it applies to each separately, and ending one subscription does not affect the others.
Either of us may terminate for material breach not fixed within 30 days of written notice. We may terminate immediately if you breach Section 4 or Section 5.
Section 5 (removal), and Sections 6, 7, 11, 12, and 15, survive termination.
The laws of the Republic of Poland apply, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Rzeszów, Poland have exclusive jurisdiction, except that either of us may seek urgent injunctive relief anywhere. If you are a consumer, your mandatory statutory rights and local courts are unaffected — though the Software is intended for business use.
We may update this Agreement for future subscription periods. The version in effect when you purchase or renew applies to you; changes never apply retroactively to a term you have already paid for.
You may not transfer this Agreement without our consent, except to a successor of your business that agrees to be bound by it. We may assign it to an affiliate or in a merger or sale.
If you send us suggestions, we may use them freely.
You confirm you are not subject to sanctions that would prohibit us from licensing the Software to you, and you will comply with applicable export laws.
This Agreement, with your order form or subscription record, is the whole agreement about the Software and replaces anything earlier. Your purchase-order terms do not apply. If any part is unenforceable, the rest stands.
Write to us at support@kensobi.com; we will use the contact details on your subscription.
Kenso Software Sp. z o.o. — support@kensobi.com · https://kensobi.com
© 2026 Kenso Software Sp. z o.o. All rights reserved.
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